| Description |
ROLE PROFILE FOR CASE MANAGER
£27,125-31,125k – depending on experience
Location – Croydon
25 days A/L
Would consider flexible working times
Family friendly policies
Rapidly expanding
Opportunities for professional development
Excellent training package
Job Profile:
The role holder will use their medical knowledge to facilitate Absence Management, Occupational Health and Rehabilitation Services to meet the needs of clients referred to the team from a variety of sources. The case manager is responsible for assessing and reporting on the needs of the ill or injured person and providing case management services until case resolution. co-ordinating case management.
The care facilitated will be tailored to meet the clients’ needs and the role holders will use their experience and a network of providers to provide the service required. On a regular basis the role-holders will provide holistic (e.g. medical, psyho-social, vocational) medical guidance and management information in support of the existing and new business.
This will be achieved by liaison with other professionals, customers and the injured/ill person. The role holder will effectively case manage individual files, and must have excellent communication, facilitation and negotiation skills. These skills must be complimented with the ability to make decisions and implement the appropriate solutions. in all forms, and at all levels, so as to negotiate and implement solutions and to promote an effective service to the customer.
On a regular basis the role-holders will provide medical guidance and management information in support of the existing and new business. The post-holder will contribute to the identification of potential providers to meet the diverse needs of Health & Wellbeing Services clients.
The development and maintenance of excellent working relationships within the company and with external agencies are essential, as is the need to maintain service standards.
The role holder must have:
• an appropriate, and recognised, professional qualification
• strong interpersonal skills
• decision making ability
• case management experience or willing to learn these skills
• working in commercial and/or customer service environments
, and at least 3 years relevant post-qualifying experience
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